Novotel London Waterloo

We had an amazing stay at Novotel London Waterloo, and the experience will forever be in our memories. I would like to give a special thank you to the staff member Lea Manalo, who truly made a difference during our visit. Her gesture was deeply moving: she learned how important a very special book was to me and, with so much care and thoughtfulness, decided to gift it to my daughter. This act of generosity was so meaningful and touching for our family, and I can't find enough words to express my gratitude. The hotel staff was always warm and attentive, and the Novotel Waterloo's facilities were impeccable. The location was great, and the hospitality was excellent in every moment. Without a doubt, we will return and will always remember Lea's wonderful gesture. We highly recommend it!

The location is ideal - it's very close (a few seconds walk) from Lambeth Bridge - one bridge away from Westminster bridge. Westminster bridge (and the Houses of Parliament, London Eye, and all the hustle and bustle of the London tourist area) are a five minute walk away, but Lambeth itself, particularly where the hotel is located, is quiet and tranquil compared to Westminster. The hotel was spotlessly clean, with very friendly and well trained staff who were happy to help. Though I have to admit, we didn't have to speak to them, except for check-in, because there was no reason to! Everything was fine. The bar staff were friendly and were on hand to make recommendations for house wine etc. The bar was spotlessly clean, tastefully decorated, and with a relaxed ambience. We only had breakfast at the hotel, but it was absolutely fine. Very much a standard affair that you would find at any other hotel - bacon, eggs, sausage etc, or serial or continental style if you prefer. We didn't have to wait long for table, despite it being very busy in the morning - there are plenty of tables, and the staff were very friendly and multi-lingual. All the rooms have glass water bottles in them which you can re-fill for free from the chilled and filtered water machines available in all the corridors of the hotel. A nice touch.

The location was excellent walking distance from the London eye and Houses of Parliament

The hotel was in a fantastic location, just across the river from a lot of main attractions. It was around a 15 minute walk to Big Ben and we felt safe. There is a metro station about a 10 minute walk away and a bus stop is located across the street from the hotel. The reception desk was very helpful and accommodating, we got an early check-in and later Radha was amazing and provided exceptional customer service, helping us to solve a situation with a local attraction. The service at this hotel was above and beyond, which we were very pleased with.

The rooms were new and clean. Room service was good, the staff was really helpful and nice. We asked for an umbrella and a transformer for our chargers, and they gave it straight away. We enjoyed our stay.